Most of our products are delivered in less than 15 days. In fact, our customisable gift boxes are ready and delivered within 15 days. This gives you a great deal of creative freedom, allowing you to adapt your packaging very quickly to suit your needs. This is made possible by the central location of our stock in Europe.

It is not possible to cancel your order directly on our site. However, once you have received your order, you have 5 days in which to send us a letter by recorded delivery to inform us of your comments at the following address: Rue de Thyle 29, 1495, Villers la Ville Belgium. If you decide to return your order, the return costs will be at your expense.

To place an order, go to the product page that interests you. Choose the dimensions, colours and quantities you require and click on « add to basket ». You can customise your product in a very easy-to-use module. All you need is basic graphics skills to use it. People with more advanced graphic skills can also use the offline customisation module.

If you have any problems placing your order, don’t hesitate to contact us via our live chat. (Psss, it’s the little message box at the bottom right of your screen 😉 )

We accept payment by VISA, MASTERCARD and bank transfer. Bank transfer orders will be accepted upon receipt of payment, which usually takes 2-3 days.

The most environmentally-friendly products are made from uncoated kraft paper and, if possible, from a single component. For example, a cotton bag is made entirely of cotton. A Box or Safari kraft paper bag is made entirely of paper.

A magnetic flatbox, on the other hand, even if it's made from cardboard and paper, still has magnets and glue or Velcro for permanent closure. This doesn't mean it can't be safely disposed of in cardboard waste, but it should be noted that it won't be biodegradable in the short term. It is precisely for this more environmentally-friendly use that we have developed ‘Smartflat’ boxes, which do not include a magnet. What's more, the customisable gift boxes with lids are easily biodegradable. There's the ‘Campana’, or the Flowerbox, which are ecologically responsible personalisable gift boxes. The Postpack shipping box is also available in kraft cardboard, making it a very environmentally-friendly customisable shipping box.

On the other hand, a magnetic ‘Flatbox’, even if made of cardboard and paper, still has magnets and glue or Velcro for permanent closure. This does not mean that it cannot be safely disposed of in cardboard waste, but it should be noted that it will not be biodegradable in the short term. We've developed ‘Smartflat’ boxes that don't have a magnet precisely for this more environmentally-friendly use. What's more, customisable gift boxes with lids are very easy to use.

Yes, but without a VAT number you will have to pay tax.